Training and Development

TRAINING AND DEVELOPMENT

Spotlight on Management supports the development of well-rounded, talented managers who have:

the skills, competences and attributes to perform their roles to a high standard
the emotional resilience to deliver in exceptionally challenging and demanding circumstances.

Our comprehensive range of training courses reflects many years of practical business experience and incorporates accelerated learning technology, where appropriate. The courses may be customised to suit a particular company or industry. Alternatively we offer a bespoke training course development service.

Talented Manager:

This training covers three interrelated aspects shown in the diagram below. Please click the relevant tabs on the right to see the course lists for each section.

Talented Manager Training

Leadership and People Skills

21st Century Leadership
Appraisal Skills For Managers
Building a Resilient Team
Coaching Skills For Managers
Delegation and Motivation
Delivering Effective Feedback
Essential Leadership Skills
Essential Networking Skills
Inspirational Manager
Introduction to People Management
Leading Employee Engagement
Managing Difficult Discussions
Managing People Problems
Passport to People Management (2 days)
Recruitment and Selection Interviewing
Strategic Thinking
The Art of Consultation

Management Skills

Building a Business Case
Building High Performing Teams
Business Report Writing
Communication Skills for Team Leaders
Facilitation Skills (2 days)
Introduction To Project Management
Key Account Management
Managing Change (2 days)
Managing Customer Service
Managing Diversity
Managing Meetings
Managing Project Teams
Managing Quality
Managing Remote Teams
Managing Vitual Teams
Matrix Management
Performance Management
Running a Disciplinary Meeting
Train The Trainer (2 days)
Strategic Planning

Personal Effectiveness

Assertiveness at Work
Building Positive Relationships
Building Resilience at Work
Building Self-confidence
Career Planning
Communication Skills
Creating Effective Presentations
Creativity and Innovation
Customer Service Essentials
Dealing with Difficult People
Dealing with Pressure and Stress at Work
Diversity At Work
Emotional Intelligence in Action
Handling Difficult Callers
How to Build More Confidence
Influencing and Persuasion Skills
Making a Difference with Customers
Making the Most of your Appraisal
Negotiation Skills
Personal Branding for Professionals
Personal Organisation and Time Management
Presentation Skills
Public Speaking with Confidence
Quality – Why Bother?
Telephone Skills
Time Management
Trainer Skills (On The Job Training)
Work Life Balance

In each of these areas we work closely with our clients to ensure that training course material meets their needs. We follow a four-stage process which optimises the training cycle.

Use Contact us to discuss your requirements or call 01323 643728 or e-mail info@spotlightonmanagement.com